Frequently Asked Questions
Everything you need to know about shopping with Oh Polly US
How long does shipping take within the United States?
We offer several shipping options for our US customers. Standard shipping typically takes 3-5 business days, while Express shipping can arrive within 1-2 business days depending on your location.
What is your return policy for US orders?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, with all tags and hygiene seals still attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know which size to order?
Most of our garments are designed to be body-con and true to size. We recommend checking our detailed Size Guide located on each product page to find your perfect fit based on your measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna for eligible US customers.
Can I change or cancel my order after it has been placed?
Because we aim to process and ship orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your shipping address and item selection before checking out.
Are your products ethically made?
At Oh Polly, we are committed to ethical sourcing and social responsibility. We work closely with our suppliers to ensure fair labor practices and are constantly working toward more sustainable production methods.